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Michelle Marchan
Specialist Consultant

Michelle Marchan

(She/her)

Admin Assistant

Daet, Camarines Norte, Philippines· 10:22 AM
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About

Michelle Marchan brings extensive customer service expertise and professional certifications to her role as Graphic Design & Visual Communications Consultant. Her background spans multiple customer-facing environments, including roles supporting Intuit QuickBooks, Time Warner Cable, Amazon, VeriFone, and Expedia. Michelle has earned professional certifications including the Accenture WFM Bootcamp and a QuickBooks Bookkeeping Course from Freelance Academy, demonstrating her commitment to continuous professional development. Her diverse experience in customer operations and financial systems provides a well-rounded perspective on how design and communications impact user experience and business outcomes. Michelle's combination of practical operations knowledge and technical training makes her well-equipped to develop solutions that bridge customer needs with organizational objectives.

Impact & Achievements

Quality Assurance & Auditing Expertise: Served as Quality Auditing Analyst at Accenture, auditing agent cases, calls, and emails to ensure compliance with policies and protocols.
Workforce & Operations Management: Functioned as WFM Real-Time Analyst, managing operational forecast variances and recommending real-time solutions to maintain service levels.
Bookkeeping & Executive Support: Certified in QuickBooks bookkeeping and experienced in bank reconciliation, invoice and expense management, and executive administrative support.

Connect with Michelle

(206) 202-7356 ext. 896Schedule a Call

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