FAQ
Doctegrity Telehealth: Frequently Asked Questions
Short answers, drawn from Doctegrity's own member FAQ and our handbook. If yours is not here, call Launch or Doctegrity member services at (877) 342-5152.
Questions and answers
What does it cost?
Standard is $20 per member per month. With the full family prescription plan it is $45. Household members are free. Consulting clients of Launch receive a discount.
Who counts as a household member?
Anyone the primary member adds who lives at the same address, up to six people: partner, children, parents, roommates. Dependents 18 and over get their own login.
How fast does a doctor call back?
Within a two-hour window; the national average is about 15 minutes. You can also schedule a future appointment.
Can doctors prescribe?
Yes, most medications, sent to your preferred U.S. pharmacy. Not controlled substances, certain pain medications or mental health medications.
Is it insurance?
No. It works alongside any health plan or none, never reports to an insurer, and does not cover emergency rooms, urgent care, hospitals or specialists.
How many counseling sessions do I get?
Four per issue with the same therapist: a 30-minute intake and three one-hour sessions. No limit on issues. Sessions are scheduled in advance.
What is the difference between Benefits Plus and Rx Plus?
Benefits Plus covers about 700 acute medications at $0 for same-day pickup, member only, no mail order. Rx Plus covers about 4,000 medications including maintenance drugs, with free mail order, in single or family versions.
Is there a cap on prescriptions?
Covered medications are $0 up to $150 per medication (per month on Rx Plus). Insulin on Rx Plus is a $10 copay.
Will I see the same doctor each time?
Not guaranteed. The next available doctor for your location is assigned, and every doctor can see your previous consultation notes.
Can I use it outside the United States?
Informational consultations only. Prescriptions are written for U.S. pharmacies.
When does coverage start?
Sign up by the 22nd and coverage starts on the 1st of the next month. Your invitation email arrives that day.
Who do I call for help?
Doctegrity Member Services at (877) 342-5152 or memberservices@doctegrity.com for the service; Launch for enrollment and billing.
More about telehealth
- Telehealth for Part-Time Staff and Contractors
- A Health Benefit for Teams That Cannot Offer Insurance Yet
- Doctegrity vs Health Insurance: What Each One Does
- How the Doctegrity Prescription Plans Work
- Mental Health Counseling Through Doctegrity
- eVets: A Vet for Every Pet, 24/7
- Sign Up for Doctegrity Yourself, No Employer Needed
- Watch: How Doctegrity Telehealth Works